Transforming
Ontario Home Warranty
HB6 is the first customer experience platform designed specifically for the Ontario Home Builder Industry
HB6 Builders manage their warranty obligations more efficiently, reducing risk and increasing customer satisfaction.
We know customer service is always top of mind with quality builders, but time always steals from the initiative. HB6 has the tools to deliver the highest level of customer service without adding additional work for you or your team.
A toolbox designed
for a better experience
Online Booking
Your customer comes to your website to request service or check the status of outstanding requests. Driving traffic to your site builds loyalty while learning more about your next project or community event.
In-App Chat
Group messaging about a specific service request between trades site staff and office. No lost text messages or missed communications.
Status Updates
Once a ticket is assigned, all permitted parties can check the status or escalation to ensure no request goes forgotten, staying within the Builder repair period.
Photo/Video Sharing
in-app ability to share photos and videos throughout the entire repair period.
Field Management
Efficiently dispatch tasks to trade or site staff even if they don’t use the application.
Ticket Escalation
Ability at multiple levels to escalate a service request for additional assistance without losing information.
Integrated Tarion reports
Electronically collect information for PDI/30Day/One Year and all other Tarion reports so they can quickly be ticketed and dispatched to trades or site staff.
Service Announcement
Routine automated customer service announcements, “Salt and concrete don’t mix,” “Maintain your grade,” “Time to change your furnace filter,” “Time to change your smoke alarm,” and “Happy Holiday” build customer loyalty and engagement.
Build Your Brand with your own Portal and self-help widget
We know customer service is always top of mind with quality builders, but time always steals from the initiative. HB6 has the tools to deliver the highest level of customer service without adding additional work for you or your team.
